SUPPORT
& DOCUMENTATION

The resources you need, right at your fingertips.

At McMEL, product quality goes hand in hand with complete, accessible support. That’s why we provide all the technical information you need to keep your projects running smoothly. Here you’ll find documents, videos, and resources designed to simplify installation, deepen your understanding of our products, and give you full visibility on applicable warranties. Our goal is to make your work easier and give you peace of mind, every step of the way.

Our team is always available to answer questions and support you whenever you need us.

INSTALLATION VIDEOS

To guide you every step of the way, we provide detailed installation videos that showcase our proven methods. Practical tips, straight from our experts, to help you install your aluminum products with confidence.

WARRANTIES

Our aluminum products are built to last. And we back them up with strong warranties so you can count on lasting peace of mind.

TECHNICAL DOCUMENTATION

Plan with confidence. Our detailed technical sheets include specs, dimensions, materials, and features to help you set up your project effectively and ensure installation meets McMEL’s exacting standards.

Aluminum products

McMEL aluminum products come with a 20-year limited warranty, valid under normal, non-abusive use. Most aluminum parts feature a durable polyester powder coating. Some components use an acrylic enamel paint finish. Both finishes carry a 5-year limited warranty from our suppliers, covering discolouration and peeling.

Installation

When your installation is handled by the McMEL in-house team, it’s protected by a 5-year warranty from the installation date.

Conditions

Certain conditions apply. For full details or clarification on warranty coverage, please contact the McMEL team.

Customer service

After-sales support is one of our core values at McMEL. From product details to technical advice and post-installation follow-up, our team is here whenever you need us.

Glass ramp workshop
Privacy panels
Guardrail certification
Staircases
Structural assessment report for aluminum floor P-6
Color charter